RELATION MANAGER
JOB DISCRITPION
What You Will DO
Responsible for facilitating business growth through sale of liability products including building profitable client relationships, maintaining effective deposit portfolio management and standards of service quality in compliance with applicable policies and procedures.
Business Development
- Identify potential deposit customers and develop diversified liability portfolio to achieve individual & liability sales team targets.
- Be a primary point of contact with all deposit clients.
- Understand customers’ financial as well as investment needs.
- Ensure effective market and customer coverage.
- Maintain steady growth in market share.
- Identify potential Bancassurance/Khushhali Easy Cash customer and develop diversified portfolio.
- Ensure cross-selling of all other KMBL products and services.
Effective Portfolio Management
- Maintain deposit portfolio as per defined portfolio quality benchmarks.
- Maintain persistency on renewal portfolios of Bancassurance as specified by regulator
- Ensure staff is achieving pre-defined portfolio benchmarks.
- Service Quality
Service Quality
- Meet internal service standards and ensure no service related complaints are received from customers.
- Ensure staff is maintaining service standards and
Compliance
- Ensure compliance in sales, service, and delivery to customer particularly in context of Know Your Customer (KYC) & Anti Money Laundering (AML) in accordance with KMBL policies.
Employee Management
- Monitor & evaluate performance of branch liability staff.
- Vapacity building of branch liability staff for improving performance & impart operational trainings.
What You Need
- Preferably 16 years of education in Banking / Business / Commerce / Management / Accounting & Finance / Economics or any suitable discipline.
- Preferably 3 years’ experience in banking preferred.
- Expertise in selling financial products.
- In-depth knowledge of liability products and services.
- Strong analytical and customer service skills.
- Proficient in MS Office Suite.
- Exhibits and upholds KMBL’s values and social performance objectives.
Required Skills
Portfolio Management, Liability Sales, Business Development
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